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Terms and Conditions

Terms and Conditions

Best Pricing Efforts

  • Special quotes may always be requested for large bids or competitive commercial accounts where standard pricing may be uncompetitive.
  • All prices are in US dollars and must be paid in US dollars. The Spill Source diligently works to keep prices competitively low. However, on occasion, prices change without notice due to circumstances beyond our control. The Spill Source reserves the right to revise prices, limit quantities, correct printing/pricing errors and refuse orders from distributors, dealers, individuals or entities outside the scope of specific offers or promotions, whether made in print or electronically. Product specifications are subject to change without notice.

Shipping / Delivery

  • Most stock orders require 24-72 hours to process prior to shipping.
  • Orders are not processed during the weekend.
  • No deliveries will be made on Saturday or Sunday without additional fees.
  • UPS and FedEx do not count the pick-up day as a ship day.
  • The next day after pick-up would be the counted as the 1st ship day.
  • We do not guarantee same day shipping or pick up.
  • Original shipping fees are non-refundable. Shipping fees are for the services provided by the carrier and will not be refunded if item is returned for any reason.
  • We reserve the right to ship by any carrier at our discretion.
  • We do not ship to P.O. Boxes.
  • COD shipments are not available at this time.
  • F.O.B. Denver, NC, but not limited to, and may ship from alternate Distribution Centers to fulfill the order or to reduce freight costs. All freight charges are prepaid and add unless other arrangements are made. Orders will be shipped via FedEx Ground or UPS whenever possible. We may add a nominal handling charge shipments. When standard small package limits are exceeded, we will strive to ship the least expensive, most direct way, taking into account good product condition, unless instructed otherwise.
  • Any order that requires next day delivery or special expedited shipping attention needs to be placed no later than 12:00 PM EST. Please call us at 866.610.3596 if you have any concerns regarding your shipment. The Spill Source reserves the right to withhold any order for processing for any reason.

Payment Terms

  • COD or Net 30 days (on approved credit accounts). All orders invoiced at prices prevailing at date of shipment.

Damaged Good or Shortages (on Prepaid Shipments only)

  • Shortages - If an order arrives without all items shown on the packing list, a notation must be made on the delivery receipt and customer service advised immediately.
  • Noticeable Damage - Upon receipt, check products carefully. Note on delivery receipt any damage or abnormality. Delivery receipts signed complete, without any noted discrepancies, will be the responsibility of the consignee. Notify customer service regarding any problems. The Spill Source will not be responsible for product that has been reshipped from the original destination.
  • Concealed damage - Any hidden damage must be reported to customer service within 5 days of receipt of shipment. Do not return product until you have notified a customer service representative and have an authorization number.
  • Collect Shipments are the responsibility of the consignee.

Returns

  • Return authorization number must be obtained from customer service. Requests can be made up to 30 days from date of purchase.
  • Product must be in original packaging. No discontinued or obsolete items will be accepted.
  • Customer pays return freight charges and 20% restocking fee, except when return is due to freight damage.
  • The Spill Source reserves the right to refuse any return not in compliance with the above.
  • Special orders, cut or manufactured to specifications, are not returnable.

Our Guarantee

  • The Spill Source absorbent products are guaranteed against defects in workmanship or materials.
  • Items excluded from warranty coverage, unless found and reported defective immediately upon removal from the original shipping container and before being used by the original purchaser and some spill containment products.

Product Specifications

  • Specifications of all products are subject to change without prior notice, when such changes achieve improved product appearance, design or performance.
  • Weight: All weights are approximate and may vary from time to time.

Other Conditions 

  • Purchaser’s sole and exclusive remedy against Spill Source for breach of its limited warranty is that Spill Source shall, following receipt of notice from Purchaser, replace any nonconforming material with material of the grade and size specified by Spill Source invoice issued to Purchaser.  Purchaser agrees that no other remedy (including but not limited to, incidental or consequential damages for lost profits, lost sales, injury to person or property, or any other incidental or consequential loss) shall be available to Purchaser for any breach of warranty claim.

  • Every effort has been made to accurately describe our products and to define their general usage. No other performance claims are implied or will be recognized, in the event of improper product selection. Buyer has the responsibility to determine the suitability of product selection and assumes any and all liability relating thereto. PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT WITH ANY CONCERNS.

 

 

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